The dispatchers who take 911 calls about crashes on Kansas roadways are the crucial links in emergency responses. Without them, help wouldn’t arrive in time. How do they do it? Three dispatchers with Hutchinson-Reno County Emergency Communications are sharing their stories in the series. This second article focuses on Sabrina Henry, dispatch supervisor: Henry remembers getting a series of calls from panicked witnesses who encountered a crash. A vehicle had gone off the road, leaving multiple victims. She managed to calm the witnesses enough to find out where they were and how many victims. It took a few moments “to get everybody to settle down,” Henry said.
Source: Kansas Transportation
