AT&T launched a new 911 location service Tuesday intended to improve emergency response for the public. The company says 68% of adults don’t have a landline in their homes, and over 80% of 911 calls now come from mobile phones. Typically, when a call is placed to 911, the wireless phone is routed based on the closest cell tower, which can cover up to a 10-mile radius. This means that sometimes callers are transferred from one dispatch center to another when seeking help, causing delays when an emergency response is needed.
Source: KSN-TV