Rep. John Carmichael questioned the reliability of the state’s 911 call handling system during a hearing Thursday on why the system went down for 3 hours and 20 minutes on Nov. 29. The Wichita Democrat said the outage demonstrates the failure of a backup system that was flagged as a risk by state auditors in 2018. “The bottom line is my constituent standing on the street with her husband dying as a result of a traffic accident — she couldn’t get through to anybody,” Carmichael said. “So the system we have right now doesn’t work, does it?” Scott Ekberg, an administrator for the 911 system, briefed lawmakers in a House panel about the Nov. 29 outage, which lasted from 1:30 to 4 p.m. He blamed the problem on equipment and software provided by AT&T but for security reasons declined to provide a copy of the analysis report conducted by AT&T of the root cause.
Source: Kansas Reflector
