Shawnee County commissioners plan to vote on a program that could change how 911 calls are fielded. 911 calls have a wide range of resources needed, and in the past valuable resources have been sent to a caller’s location, when they were needed more somewhere else. The Nurse Navigation Program changes that. The program was created by the American Medical Response to give everyone calling 911 the proper care. If the call is determined a lower equity call, meaning a lower-tiered emergency, such as illness or non-life-threatening injuries, then they will be put in touch with a nurse navigator to walk them through the best steps for their care.
Source: KSNT 27 News
