The City of Garden City has launched a new customer service tool, My GCKS, a text messaging service that lets residents quickly and easily connect with the City 24/7 without the need to download an app. Launced in partnership with Citibot, the leading provider of interactive chat solutions for local government, My GCKS grew from feedback from public surveys in August of 2021 in which residents indicated support for using a texting option if it were available. With that information, Staff moved forward with the best text messaging options to fit the needs of the residents and the City.
Source: Greater Garden City
