Water usage by Great Bend residents and concerns over how the city bills customers were on tap during the City Council meeting Monday night. Administrator Kendal Francis explained the procedure and assured all present that the city is dedicated to better relations with residents, and resolving issues swiftly and fairly.
The discussion was sparked in part by the concerns of a Great Bend water customer. Loralei Weller alleged her bills were too high and overage charges inaccurate, and that she received poor customer service from city employees at the Front Door facility when she lodged her complaint.
The city has also been taken to task via social media, Francis said.
(Read more: Great Bend Tribune)