Two months after the Kansas Revenue Department promised better customer service at the driver’s license offices in Johnson County, long wait times and other problems persist. The Monday hours stopped after Labor Day. But a Revenue Department official announced Tuesday that a new schedule starts Oct. 15. At that time, the driver’s license bureau hours will be 8 a.m. to 5 p.m. Mondays through Fridays. That will apply to all offices statewide except for a few in western and southeast Kansas.
Revenue Department spokeswoman Rachel Whitten said Tuesday that the department has been working hard on hiring and training more employees and other making improvements to alleviate customer service complaints, but people will have to be patient a little while longer. “We absolutely see the need for additional services for people of the Kansas City metro area,” Whitten said. “It’s been a process to get to this point. We understand there’s been a lot of frustration along the way….We’re working to speed it as quickly as we can.”
Whitten offered some advice for people heading to the driver’s license bureau: Tuesdays are the busiest days, while Wednesdays and Thursdays are often the best time to go. Richard Olson, who lives near the Mission office said the state used to have a better appointments and wait management system, but now it doesn’t work very well.
Indeed, the Revenue department acknowledges on its website that the wait line management system poses challenges. People who check in online are warned, “You must check into the office when you arrive to officially be in line. Because of this, if the office reaches capacity before you arrive and are checked in, you may not be served that day.”
(Read more: Joco 913 News)