Augusta hears about next generation of 9-1-1 call system

Augusta Department of Safety Director Bob Sage … explained that currently when someone calls 9-1-1, the phone will ring several times while the call processes through the system. With the transition to an ESINET system, the dispatcher may answer the call before the caller hears it ring. ESINET helps Kansas boost 9-1-1 reliability, speed emergency responsiveness and improve disaster recovery. For Kansans, this means a faster, more reliable 9-1-1 experience.